FAQ and isssue tracking software. Winner of the User Choice Award - Multi-OS Shareware.
FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
|Customer Call Tracking Expert Systems FAQ Help Desk. Tools HelpDesk Problem Management Technical Trouble Tickets Unix Asset Automated Bug Isssue Winner Choice Award.|| SupportWizard|
- Shareware Download from Bridget Conrad
- Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Win2000, Win CE, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC
- Install and Uninstall
- Major Update